Returns, Refunds and Damaged/Lost in Transit Art
Return
Returns are accepted on all artworks with the exception of those which are commissioned.
Returns are accepted within 10 days of receipt of delivery. Once a return has been requested by email, the customer has 14 days to return the item.
Please ensure that returned artworks are packed well (reuse the original packaging if still serviceable). Use a suitable carrier method which provides tracking and insurance.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were received in the last 10 days
The goods are in the original packaging
Return delivery costs are the responsibility of the customer.
Please submit an inquiry using the Contact Form in order to process a return
Returning Goods
You are responsible for the cost and risk of returning the goods.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Refunds
Once the returned item has been received in its original condition, a full refund minus the original delivery costs, will be given. Refunds are processed within 14 days of return delivery receipt.
Damaged or Lost in transit artwork
In the event that a shipment is damaged or lost in transit then a full refund will be issued, or if possible the item will be replaced/repaired.
For damaged artwork - please keep all packaging and any damaged items as evidence until the claim is resolved. Please also take photographs of any damage as evidence.
Refunds cannot be given for any loss or damage that occurs if it was left with a neighbor or in a safe place.
For lost artwork - Once the shipping/delivery company have confirmed and accepted responsibility of a loss, a refund can be made.
All Artworks are insured against loss/damage while in transit.
Contact Us
If you have any questions about our Returns and Refunds Policy, please submit an inquiry using the Contact Form on this website.